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Privacy Policy

1. General

Paayas Milk Producer Company Limited (Hereinafter referred to as "Paayas") welcomes you to its Website and looks forward to a meaningful interaction with you. Paayas respects an individual's right to privacy. This policy lays down our practices with respect to confidentiality and disclosure of personal information. Please familiarize yourself with our privacy practices, as given below. By submitting your personal data or information to us, you will be treated as having given your consent for the collection of your sensitive personal data or information and disclosure of the same as referred to in this policy.

2. Collection of Personal Information

When you request information through this site, we may need to know some personal information about you. When emailing us, or subscribing for free news or information, we need your e-mail address, name, and other limited personal identifiers, typically name, address, and contact number. If you choose to purchase information, goods, products, or services, we will usually require some additional limited financial details. Where you request employment-related services or products, we will usually need limited data about personal identifiers, education, employment, family, and financial details. Your personal data will be processed to provide information, goods, products, and services you request in the form that you require. If we require sensitive personal data, then we will ensure that the collection and use are in strict accordance with the principles of data protection and data privacy of the applicable legislation.

We may appoint third-party organizations to assist us in providing you with the information, goods, products, and services you request. In these circumstances, we will take steps to ensure that your personal information is held in strict accordance with our privacy policy and is only used for the purpose of fulfilling your request. Paayas does not use cookies ("Cookies"). However, it is likely that some of our Hyper-Linked Sites may enable Cookies to collect a user's data. Cookies are small amounts of data, including an anonymous unique identifier, which are sent to your browser from a website's computer and are stored on your computer's hard drive. If you prefer not to accept Cookies, you may adjust your browser settings manually to notify you when a Cookie is about to be sent, or you may configure your browser to refuse Cookies automatically. However, if you turn off Cookies or refuse to accept a request to place Cookies, some features and services on the Hyper-Linked Site may not function properly.

3. App Data Collection

When you use the Paayas mobile application ("App"), we may collect the following categories of personal data from your device in order to provide, improve, and personalize our services. The data collected through the App includes but is not limited to the following:

Location: With your explicit permission, the App may collect and process your device's real-time location data, including precise GPS coordinates (latitude and longitude), to enable location-based delivery services, determine service availability in your area, and improve delivery routing. Location data is collected only when you have granted the necessary permission through your device settings. You may revoke this permission at any time; however, certain features that depend on location may no longer function as intended.

Mobile Number: We collect your mobile phone number for the purposes of account registration, login verification, and one-time password (OTP) based authentication. Your mobile number is also used to send transactional alerts including order confirmations, dispatch updates, and delivery notifications via SMS. It may further be used for customer support communication and fraud prevention. Your mobile number will not be shared with third parties for marketing purposes without your prior consent.

Email Address: Your email address is collected at the time of account creation and is used for login, password reset, and account-related notifications. We may also use your email address to send order confirmations, invoices, and important updates regarding changes to our services or policies. Promotional emails will only be sent where you have explicitly opted in to receive them. You may unsubscribe from such communications at any time by contacting us at info@paayasmilk.com.

All app data is collected on the basis of your informed consent. You will be presented with appropriate permission prompts within the App before any such data is collected. You have the right to access, correct, or request deletion of your personal data at any time by writing to us at info@paayasmilk.com.

4. Confidentiality and Disclosure of Personal Information

Paayas does not share your sensitive personal data or information with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this.

Paayas has also adopted reasonable security practices and procedures comprising of managerial, technical, operational, and physical security control measures with a view to ensuring confidentiality and preventing unauthorized disclosure of personal information. Paayas takes permission from the provider of the information prior to any disclosure of sensitive personal data or information to any third party and also ensures that the same information is not disclosed further by the third party.

5. Retention

Paayas will only retain your sensitive personal data or information for as long as it is necessary for the stated purpose, taking into account our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws.

This means that we may retain your sensitive personal data or information for a reasonable period after your last interaction with us. When the sensitive personal data or information that we collect is no longer required in this way, we destroy or delete it in a secure manner.

6. Hyper-Link Sites

The Website provides links to other sites by allowing the user to leave this site to access Paayas (each a "Hyper-Link Site"). This Online Privacy Statement does not apply to any information you may provide or which may be collected while on the Hyper-Link Sites. Please read the privacy policies on the relevant Hyper-Link Sites before providing any of your personal information on such sites.

7. Security

Paayas adopts reasonable and appropriate security practices and procedures that include administrative, physical security, and technical controls in order to safeguard your sensitive personal data or information.

8. Contacting Us

If you have questions about this Online Privacy Statement, you may call us at +91 141 2352736 or write to us at info@paayasmilk.com. If you have concerns or questions about the use of your sensitive personal data or information on any of our Hyper-Link Sites, you may call the relevant contact person as may be provided on the Hyper-Link Sites.

9. Modifications to this Privacy Policy

Paayas reserves the right to revise this privacy policy from time to time at its sole discretion. Such policy will be available on the Company Website.